We want you to feel confident when you buy a consultation, a written assessment or a digital product from PrePatent PrePartnering Wisdom. This policy explains when you can cancel, reschedule or receive a refund, and how to ask. It forms part of our Terms & Conditions.
Effective date: October 13, 2026
Contents
Summary
| Purchase | Full refund | Partial refund or other remedy | No refund |
|---|---|---|---|
| Consultation | Cancelled 48 hours or more before the scheduled start | Less than 48 hours’ notice: reschedule once | Missed session without notice, or after the one reschedule has been used |
| Written assessment | Cancelled before work has started | Cancelled after work has started: partial refund for work not yet done | After the assessment has been delivered |
| Digital download | File defective or not as described, and we cannot fix it | Replacement file or corrected version | Once downloaded, if the file works and is as described |
Nothing in this policy limits any rights you have under mandatory consumer protection law where you live.
Consultations
Consultations are held by phone or online meeting at a time agreed by email. Because the owner lives in Israel and clients are worldwide, all times are confirmed with a clear time zone.
Cancelling or rescheduling 48 hours or more in advance
If you cancel or ask to reschedule at least 48 hours before the scheduled start time, you may choose either a full refund or a new time at no extra cost.
Cancelling or rescheduling less than 48 hours in advance
If you give less than 48 hours’ notice, the fee is not refunded, but you may reschedule once to a new time agreed with us. If you then cancel or miss the rescheduled session, the fee is not refundable.
Missed sessions
If you do not attend and have not contacted us, the session is treated as used. If you were prevented from attending by a genuine emergency or a technical failure, please tell us as soon as you can and we will consider your situation fairly.
If we cancel
If we need to cancel or move a session, you can choose a new time or a full refund.
Written assessments
A written assessment is a document prepared for you after we receive your non-confidential background information (and, where agreed, confidential information under an NDA).
- Before work starts: you may cancel for a full refund. Work starts when we confirm by email that we have begun, normally after receiving your background information.
- After work starts but before delivery: you may cancel and receive a partial refund. The refund will reflect the work not yet completed, and we will explain how we calculated it.
- After delivery: the assessment is not refundable. If you believe it does not match the agreed scope, tell us within 14 days of delivery and we will review it and correct it where the scope was not met.
Digital downloads
Because digital products can be copied once downloaded, they are non-refundable once downloaded, except in these cases:
- Defective files: the file is corrupted, will not open, or is incomplete.
- Not as described: the product is materially different from its description on the product page.
- Duplicate purchase: you accidentally bought the same product twice.
In these cases, contact us within 30 days of purchase. We will first try to fix the problem, for example by sending a working or corrected file. If we cannot, we will give you a full refund. If you have not downloaded the product yet, you may ask to cancel and receive a full refund.
EU and UK consumers: right of withdrawal
If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you generally have a right to withdraw from an online purchase within 14 days without giving a reason. This right applies differently to services and digital content.
Digital content
For digital downloads, at checkout we ask for your express consent to immediate access to the content and your acknowledgement that you lose your right of withdrawal once the download begins. We will confirm this in your order confirmation. If you do not give that consent, the download will not be supplied until the withdrawal period ends, or you may withdraw within 14 days for a full refund. Your rights for defective or not-as-described content are not affected.
Services
For consultations and written assessments, you have 14 days from the date of purchase to withdraw. If you ask us to begin the service within that period, and the service is then fully performed, you lose the right of withdrawal. If you withdraw after the service has started but before it is complete, we may deduct an amount proportionate to the work already done.
To withdraw, send us a clear statement by email. You do not have to use a particular form.
How to request a refund or cancellation
Email [email protected] with the subject line “Refund Request” or “Cancellation Request” and include:
- your name and the email address used for the order;
- your order number;
- the product or service concerned;
- whether you are asking to cancel, reschedule or receive a refund; and
- for defective or not-as-described products, a short description of the problem.
We will acknowledge your request and reply with a decision, normally within 5 business days.
Processing time
Approved refunds are issued to the original payment method through the payment gateway used at checkout. We aim to issue approved refunds within 5 business days of approval, and EU and UK withdrawals no later than 14 days after we are notified. After we issue a refund, it can take additional time, often 5 to 10 business days, for your bank or card provider to show it on your statement. We are not responsible for currency exchange differences or fees charged by your own bank or payment provider.
Contact
Questions about this policy can be sent to [email protected] or through our contact page. You can browse our offerings on the services page and in the shop.